01 Apr 2021

How to reopen your changing rooms safely after lockdown

Fashion retailers will be able to allow customers to 'try before they buy' again as the Government eases tight restrictions on changing rooms.

In the most recent government guidance issued ahead of the reopening of 'non-essential' retail not before April 12, the issue of operating changing rooms is addressed.

It states that steps that will usually be needed:

  1. Adopting a limited entry approach, where entry is managed by a member of staff. Avoid the creation of bottlenecks and consider using one-in one-out, except where customers require specific assistance, including customers with children or those with disabilities.

  2. Limiting use of cubicles to one person at a time, except where customers require specific assistance. Keep multi-occupancy fitting rooms closed.

  3. Leaving a gap of several minutes between one customer leaving a cubicle and the next customer entering. For stores with two or more cubicles, this could be achieved by alternating cubicle usage.

  4. Where possible, leaving doors or curtains open in vacant fitting rooms to increase fresh air flow into cubicles that have recently been occupied, before the next customer enters.

  5. Making hand sanitiser available on entry and exit.

  6. Using social distancing marking in areas where queues normally form.

  7. Setting clear use and cleaning guidance, where fitting rooms are cleaned frequently or between every use. Use normal cleaning products, paying attention to frequently hand touched surfaces, and consider use of disposable cloths or paper roll to clean all hard surfaces. Creating procedures to manage clothes that have been tried on, to minimise contact between customers and staff.

  8. Ensuring any activity which involves close contact between customers and colleagues, for example fitting assistance, is carried out in line with the guidance on keeping workers and clients safe during COVID-19 in close contact services.

  9. Keeping the facilities well ventilated, for example by ensuring extractor fans work effectively and opening windows and vents where possible.

Here, Bira CEO, Andrew Goodacre tells the Daily Mail why the reopening of changing rooms is a welcome boost for retailers

Read the full update here

Additional Guidance and Resources