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At the oldest family-owned pet shop in the country, Nick Robinson has combined traditional service and expert knowledge with a new direction in animal nutrition.

For Liz Murray, retailling is all about interacting with customers, nurturing community relationships and celebrating craftsmanship.

John Deane-Bowers has made his Trotter & Deane own-label into a sophisticated success

In Bury St Edmunds, Caroyl Stennett of Chica Shoes keeps things nice and simple.

New national President Surinder Josan is ready for his year of action.

How Lucy Matthews is writing the next chapter on her family’s book shops in Cumbria

Mike Abrahams has made Fairtrade, organic and healthy products the successful recipe at Wild Oats in Bristol

For 30 years Pete Turner has kept things pure and simple at his menswear store Wellgosh

Creating runners’ store Advance Performance has been a marathon, not a sprint, for owner Sam Hale and her team.