New national President Surinder Josan is ready for his year of action.
In Bury St Edmunds, Caroyl Stennett of Chica Shoes keeps things nice and simple.
John Deane-Bowers has made his Trotter & Deane own-label into a sophisticated success
For Liz Murray, retailling is all about interacting with customers, nurturing community relationships and celebrating craftsmanship.
At the oldest family-owned pet shop in the country, Nick Robinson has combined traditional service and expert knowledge with a new direction in animal nutrition.