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14 May 2021

Wales issues new guidance for hospitality sector

The Welsh Government has released some new guidance for the hospitality sector ahead of Monday's (May 17) easing of restrictions.

On Monday - as in England and Scotland - indoor hsopitality will be allowed to resume.

The summary of the latest advice is as follows:  

  1. KEEPING RECORDS. In Wales, it is compulsory for hospitality businesses - including pubs, bars, cafes and restaurants - to collect details of staff, customers and visitors to support the NHS Wales Test, Trace, Protect service. This means that if you run a hospitality business, you must introduce an electronic or paper-based system that will record the name, contact details and arrival time of every customer (excluding children). This is a legal requirement and is vital to supporting contact tracing in the event of an outbreak. Asking customers to use the NHS App is not enough and does not exempt a business from collecting this information.
  2. VENTILATION. All hospitality business should take action to increase ventilation at their premises as indoor hospitality re-opens. This is such an important step that you, as a hospitality business, can take to reduce the risk of spreading coronavirus in your pub, bar, café, restaurant. Good ventilation reduces how much virus is in the air. It helps reduce the risk from aerosol transmission when someone breathes in small particles in the air after a person with the virus has been in the same enclosed area. Think about what extra measures you can introduce to improve airflow by opening windows and propping open internal doors (but not fire doors) wherever possible.
  3. FACE MASKS. Staff working in all indoor and outdoor areas accessible to the public must wear masks (unless they have a reasonable excuse). This means that masks must be worn by staff serving customers food and drink and when staff move around the premises. This is a legal requirement in indoor spaces and masks must also be worn by staff serving customers outside. Your customers must also wear face masks when not seated to eat or drink at their allocated table.

For more inforamtion, you can download the Hospitality Sector Toolkit: includes useful one pagers that summarise the key points in the guidance so that it’s easier for businesses to check these off as they prepare to re-open, such as Keeping Records for TTP, Hygiene and Social Distancing.

 The toolkit also includes printable assets that are useful for businesses to print and display in their premises to keep their customers informed of key behaviours as well as on keeping records and an Addo campaign action card. 

Additional Guidance and Resources