14 Jan 2021

Scottish click and collect: What are the exemptions?

Scottish First Minister Nicola Sturgeon imposed more curbs on retail and other activities yesterday (Wednesday, January 13, 2021) in a bid to stop the spread of coronavirus in the country.

The move included the prohibition of some click and collect services, as well as a ban on customers entering a takeaway to collect an order.

Essential retailers can still operate click and collect. However, there are also a number of 'non-essential' retailers which are still allowed to offer click and collect, as long as the collection is made outside of the premises - as with essential retailers.

These include:

  • clothing and footwear stores
  • homeware stores
  • garden centres/plant nurseries
  • baby equipment shops
  • electrical goods (including repairs)
  • key cutting and shoe repair shops
  • bookstores

Bira joined the Scottish Retail Consortium (SRC) in writing to the Scottish Government to allow click and collect to continue, and is pleased so many retailers will still be able to operate.

Andrew Goodacre, Bira's CEO, said: "One of the changes taken up by many independents is click and collect. This is often a consumer preference and is very safe. Entry to the shop is not allowed. The goods for collection are pre-packed and there is minimal interaction between people."

Read the Scottish Government's statement here

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