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Bira Bank

Bira Bank's customer satisfaction survey

Click the button below to start the survey.

The survey should take approximately 1 minute.

Start Customer Satisfaction Survey

Bira Bank is committed to providing members and associates of the British Independent Retailers Association with the best possible service experience. We note that you (or your business) has recently opened a new savings account or taken a loan from us. If you could spare 1 minute to complete this short survey it will help us to see if the personal service you have received is meeting our high standards and how we can improve.

The Internal Audit and Compliance team within Bira Bank maintain total independence and integrity in providing feedback to the operational and executive team. This ensures that customers are at the forefront of everything they do and that any feedback (both positive and negative) is always received and acted upon if required. This is your opportunity to record any concerns or give praise as appropriate since the bank is conscious of the need to treat all customers fairly. The information you provide will be treated as anonymous unless indicated otherwise.