Today's customers and tradespeople expect speed, convenience and flexibility. But offering a delivery service has traditionally meant expensive vans, drivers and logistics.
Not anymore!
Through our new partnership with TradeKart, Bira members can now offer fast, flexible delivery, helping you compete with large and online retailers, improve customer service and unlock new sales opportunities.
How Members benefit
- Access to courier services without the hassle of managing logistics – leave that to us.
- A single, easy-to-use, web-based platform for all your bookings
- Centralised monthly billing for the service
- Hands-on support from the TradeKart team
You have two great options - choose what works for you:
Tradekart
Deliver like the big retailers. Without the big costs.
Available to those who are looking for a straightforward delivery solution without joining the buying group
Exclusive Bira member saving: Pay just £50 per year instead of the usual £250 platform fee – saving £200 annually. Plus, point-of-sale pack to promote the new delivery service for just £50 (worth over £150)
Enhance the service you provide to existing customers, attract new ones and give your store a competitive edge by making delivery a convenient part of the shopping experience.
TradeKart gives you on-demand access to a nationwide network of over 150,000 drivers, making it easy to offer 2-hour, same-day and scheduled home delivery without the cost or complexity of managing your own deliveries.
* Delivery charges and a £3 booking fee per delivery also apply.
Staxi
Delivery PLUS more ways to buy and sell through Bira Direct
Available to existing Stax customers or any Bira member who opens a Stax account through Bira Direct, our free buying group.
Exclusive benefit: No annual platform fee. Pay only the delivery cost plus the standard £3 booking fee per delivery.
Staxi combines TradeKart's delivery network with Stax, offering three services being introduced in stages:
- Your shop → your customer: Deliver anything you sell, not just Stax products.
- Stax → your shop: Top up stock quickly, without the usual minimum order value.
- Stax → your customer: Sell more without stocking more! Offer additional Stax products delivered directly to customers, without holding the stock yourself (drop-ship)
How to get started
Please complete the form below, and our team will be in touch with you soon.
Already a member?
LoginNever miss out on a sale simply because you can’t offer delivery.
There’s no need to employ your own drivers or spend time sourcing reliable couriers. Our easy-to-use, web-based platform connects you with our courier partners at the click of a button.
Simply enter the collection and delivery addresses, choose the vehicle you need – from bikes to Luton vans – and confirm your preferred courier and price. We’ll take care of the rest, leaving you free to focus on running your business.
Easy-to-use booking platform: Book and manage couriers in one place, with options for rapid, same-day and scheduled deliveries to your customers.
The right vehicle for every delivery: Choose from a range of vehicles to suit your needs, from motorbikes to Luton vans capable of carrying up to 1,000kg.
A modern, tech-led delivery experience: Keep your customers informed with live delivery tracking, so they can see where their order is and when it’s expected to arrive.
People-led support when you need it: Our live operations team is on hand to answer queries and manage delivery arrangements, giving you peace of mind every step of the way.
Reduce your delivery costs: Whether you’re looking to avoid the fixed overheads of running your own fleet or reduce reliance on expensive local courier firms, TradeKart offers competitive delivery rates by leveraging its national network and economies of scale – making delivery simpler and more cost-effective.
Service FAQ
We offer deliveries 7 days a week, Monday to Friday 6 am until 6 pm, Saturday 8 am until 6 pm and Sunday 9 am until 5 pm. Our live operations team is available to contact during these operating hours.
Our platform will provide a final delivery time estimate and a tracking link directly in the platform for you to see. If you are unsure about ETAs or status updates, you can reach our live operations team on our phone line 02037503011, the live chat button in the portal or our email inbox support@tradekart.com
Yes, once collected from the store, the customer will receive a notification (email and or text depending on what information you have provided in the form) to outline that their delivery has been collected and is on route with their delivery tracking link (where available).
No, you can book a delivery for any distance, and a live price will be provided, with courier availability for that delivery.
Yes, this will appear on the booking form directly once the delivery is complete. If you cannot see this, you can reach out to us to provide it directly.
Add this information to the delivery details section of the form and/or contact our operations team via the live chat function, and our team will be happy to help facilitate your requirements. In these instances, a same-day service may not always be possible, but the team will do their best to support these requests.
TradeKart holds liability for goods in transit and manages this process for any loss or damage directly with our couriers. If you are made aware of this, please contact TradeKart Merchant Support to advise next steps.
Yes, we hold required public liability insurance, employee liability and goods in transit. The couriers we work with also hold all their own goods in transit policies and issuances more broadly.
We will invoice you weekly for deliveries completed in the week, and payment terms are 14 days for us to onward pay the couriers we work with.
This can vary by courier and is much quicker for smaller vehicles vs larger. For larger vehicles or longer lead times (i.e. flexible deliveries), you can expect this to take slightly longer. The portal will advise you on when a driver has been assigned on the tracking page, and driver details will sometimes be provided also at this time.
You can cancel a delivery in the portal at any time. All couriers operate different policies around cancellations when it comes to charges. If a driver has not been assigned, cost will not be incurred at any point prior to the delivery. Upon consignment of a driver and booking, you can expect to pay full courier fees for cancellations and a service fee depending on timing (i.e. less than 48 hours but more than 24 hours would be a 50% charge). If you are unsure about cancellations or charges, you can reach out to us for more information.
If a delivery does not complete, our live operations team will be in touch to discuss next steps. For any failure, the TradeKart team will complete a detailed review of the root cause and the best way to move forward. In the instance where a customer cannot be reached on site to complete a delivery, the goods will be redelivered back to the collection point, and a redelivery booking may need to be made. Additional charges in this instance may apply.
Staxi is powered by TradeKart, using our technology, our driver network and our back-end support system, made available through our partnership with Stax Trade Centres. If you’re a BIRA Direct member, you can access their version of our platform from the Stax website; if not, you can come to us directly for the same service by signing up directly with TradeKart.
About TradeKart
TradeKart is a managed delivery service that gives you a national courier network (over 150,000 drivers!) on demand without the overhead.