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Safety protocols must be maintained to avoid further lockdowns, says Bira


Bira is reminding members of the importance of maintaining the highest level of safety protocols during the coronavirus pandemic.

Measures include encouraging your customers to wear a face covering while inside the shop – a requirement that became mandatory on July 24, 2020.

If a customers enters your premises without a face covering we recommend:

  • Asking them to wear a face mask
  • If they say “I don’t have one”, then consider offering a complimentary covering and repeat the message that a mask should be worn instore
  • If the customer claims “I’m exempt”, then ask no more questions, thank the customer for letting you know, and let them in.

Retailers are also reminded to stock plenty of hand sanitiser, and restrict customer numbers in order to follow social distancing guidelines.

Andrew Goodacre, Bira’s CEO, said: “There is an absolute need to implement the Covid safety protocols so that retail is always seen as safe.

“We not want this lockdown to go on any longer than is necessary and we do want to see any more shops closed.”

Bira has produced a range of posters for you to display to encourage your customers to wear a face covering, and to thank them for doing so. Download them here

We have created a new ‘No Mask, No Entry’ poster however if you are displaying this messaging you must include ‘unless medically exempt’, as we have done.

Members are being made aware that Kester Disability Rights successfully helped a woman claim £7,000 in compensation after she was denied access to a service because she was unable to wear a mask. Full story here

For the Government’s latest guidance on face masks, click here


Additional Guidance and Resources

Need PPE? See our range at Bira Direct

What are the rules?: Scotland, Wales and Northern Ireland

Bira 5-Step Guide to Covid-Secure Reopening

Protecting your retail business through Christmas and beyond

Hands. Face. Space – more about the campaign

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