Energy Bill Support Scheme: Attention Prepayment Meter Customers!

If you are a prepayment meter customer and top up your energy at a shop or Post Office, then you may be entitled to receive discount vouchers from your electricity supplier. The Energy Bill Support Scheme is a government initiative designed to provide financial support to those struggling with their energy bills, especially during the winter months.

If you are eligible for the scheme, you should receive a total of six vouchers, one per month from October 2022 to March 2023. It is important that you check all of your communication channels, including post, email (including spam or junk), and text messages, as the vouchers may be delivered in different ways. They could come in an envelope, an email from your energy supplier with instructions and a barcode, or a text message with a code.

Once you have located your vouchers, you will need to follow the guidance to get your discount. You must take your vouchers to either a Post Office or PayPoint shop. It is important to note that these vouchers have an expiry date of 90 days, so make sure to use them before they expire. If you lose a voucher or it expires, you can contact your electricity supplier for a replacement. All vouchers will expire by 30 June 2023 at the latest.

The total amount you are entitled to receive this winter is £400, and you don’t need to pay it back. This is money owed to you by the government, so it is essential that you take advantage of it as soon as possible.

Alternatively, you may receive the discount via a Special Action Message when you top up. If you are unsure if you are eligible for the scheme or how to use the vouchers, you can ring your supplier or call Citizens Advice or a debt advice centre for assistance.

If you know anyone who pays for their energy in this way, it is worth checking that they have received and used their vouchers. The Energy Bill Support Scheme is designed to help those who need it most, so it is important to spread the word and ensure that those who are eligible for the scheme are taking advantage of it.

In conclusion, if you are a prepayment meter customer, you may be eligible for the Energy Bill Support Scheme and entitled to receive discount vouchers from your electricity supplier. Check all of your communication channels for the vouchers, use them before they expire, and don’t forget to tell others who may also be eligible. This is a valuable opportunity to save money on your energy bills, so act now to take advantage of it.

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