14 December 2021

If you move goods between Great Britain and countries in the European Union, you might be affected when full customs controls come into effect on 1st January 2022.

If you have a specific question about importing, exporting or customs reliefs

Call the HMRC's Customs and International Trade helpline on 0300 322 9434. The helpline is open from 8am to 10pm Monday to Friday and from 8am to 4pm at weekends. You can also send them your questions by webchat.

The Export Support Service is a new helpline for UK businesses to get answers to practical questions about exporting to Europe. The service is a 'one-stop shop' and brings together UK government information, making it easier for exporters to access advice and support. 

Visit HMRC's YouTube Channel

HMRC's YouTube channel has videos and recorded webinars about customs processes and what you need to do before you trade goods with the EU. 

Watch the Rules of origin recorded webinar to understand the process and what you need to do if you buy from, send or sell goods to the EU. 

Register for their live webinars

They'll explain existing guidance and answer general questions about the content. They are unable to answer questions specific to the items you import or export on the webinars.

• Importing – steps you need to take before making your supplementary declaration – get advice on how to make a supplementary declaration and how intermediaries can help 
• Customs Import Declarations: an overview – of the whole declarations process 
• Exporting: what you need to do to keep your goods moving – covering zero-rated VAT, customs declarations, using an intermediary as well as licences, certificates, and authorisations 
• Trader responsibilities when using an intermediary – your responsibilities if using an intermediary to complete import or export declarations 
• Importing food and drink, and animal products from the EU to Great Britain – DEFRA webinars about upcoming changes and how to register and use the import system IPAFFS (Import of Products, Animals, Food and Feed System).  

You can also find webinars and videos from other government departments about trading with the EU. 

Useful information

• download the trader checklist, read our updated guides or visit our customer forums 
• sign up for the Trader Support Service if you’re moving goods between GB and Northern Ireland. You can access online training modules and webinars for support with the Northern Ireland Protocol. 

Additional news and guidance