13 May 2025
Marks & Spencer has confirmed that personal customer data was stolen during a cyber attack that has disrupted operations for over three weeks.
While the retailer assured customers that no payment details, passwords, or card information were compromised, and there is no sign the data has been shared, the attack has forced M&S to halt online orders, pause popular meal deals, and contend with stock shortages.
The incident, believed to involve ransomware and potentially a £10 million ransom demand, highlights the growing threat of cybercrime.
The breach should serve as a wake-up call for independent retailers, many of which will lack the levels of robust cybersecurity infrastructure that large retail chains have in place and therefore even more vulnerable to similar attacks.
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