Visa is Introducing New Mandate as Part of the 3D Secure 3DS authentication process

Visa is introducing a new mandate as part of the 3D Secure (3DS) authentication process for businesses that accept online payments.

What’s changing and when?

From 12 August 2024, there are seven data fields you must include in your 3DS authentication message, these are: 

• Browser IP address
• Browser screen height
• Browser screen width
• Cardholder email address
• Cardholder name
• Cardholder phone number (work/home/mobile - at least one of these fields must be provided)
• Common device identification parameters (device IP address)

These data fields were previously optional, but by making these mandatory you should see an increase in payment acceptance rates and a decrease in transactions needing cardholder authentication.

What do you need to do?

You’ll need to contact your payment gateway provider, shopping cart provider and web developer to review your checkout process and make sure you’re capturing this information during a payment; this additional data will need to be included in the authentication message for submission.

For Global Payments customers

If Global Payments are your gateway provider, you can find out more about how they’ll support you by visiting their developer portal.

If you have any questions, get in touch with your Customer Success Manager, email ecomsupport@globalpay.com or call 0345 702 3344*.

This information has been provided by Global Payments. 

For non-Global Payments customers

Get in touch with your card processing provider. 

Click below if you'd like to know more about the service Global Payments provide to Bira members.