02 May 2024

Important Visa Secure Programme update

Visa is introducing a new mandate as part of the 3D Secure (3DS) authentication process for businesses that accept online payments.

What’s changing and when?

From 12 August 2024, there are seven data fields you must include in your 3DS authentication message, these are: 

  • Browser IP address
  • Browser screen height
  • Browser screen width
  • Cardholder email address
  • Cardholder name
  • Cardholder phone number (work/home/mobile - at least one of these fields must be provided)
  • Common device identification parameters (device IP address)

These data fields were previously optional, but by making these mandatory you should see an increase in payment acceptance rates and a decrease in transactions needing cardholder authentication.

What do you need to do?

You’ll need to contact your payment gateway provider, shopping cart provider and web developer to review your checkout process and make sure you’re capturing this information during a payment; this additional data will need to be included in the authentication message for submission.


For Global Payments customers

If Global Payments are your gateway provider, you can find out more about how they’ll support you by visiting their developer portal.

If you have any questions, get in touch with your Customer Success Manager, email ecomsupport@globalpay.com or call 0345 702 3344*.


This information has been provided by Global Payments. 


For non-Global Payments customers

Get in touch with your card processing provider. 

Click below if you'd like to know more about the service Global Payments provide to Bira members. 



Related News

  • Bira 'Disappointed’ In RBS Branch Closure Announcement

    Bira has expressed its disappointment following the Royal Bank of Scotland (RBS) announcement of plans to close 18 branches across Scotland.

  • King Charles III banknotes to enter circulation

    Banknotes carrying a portrait of King Charles III will be issued for the first time on 5 June 2024. The portrait of the King will appear on existing designs of all four banknotes (£5, £10, £20 and £50), with no other changes to the existing designs.

  • Cash is Still King for UK's Independent Retailers

    A recent survey of retailers across the UK delivers a clear message - cash remains a crucial payment method that keeps tills ringing for independent shops and small businesses. The British Independent Retailers...

  • Unlocking Growth: Grant Funding Opportunity for West Midlands SMEs

    Unlocking Growth: Grant Funding Opportunity for West Midlands SMEs At Bira, we are always on the lookout for opportunities that can propel the growth of small and medium-sized enterprises (SMEs). Today, we are thrilled to bring to your attention an exciting grant funding initiative tailor-made...