Resources

Improve your online customers’ experience

Looking to improve customer experience on your ecommerce site? Bira’s multi-channel selling platform partner EKM, shares some top tips on how to do this. During a webinar organised by EKM, Sam Smith, UK account manager at Doofinder explained how to improve the customer experience on your ecommerce site using intelligent search and other onsite strategies. […]

How to create action driven and emotive email marketing campaigns

Bira’s ecommerce partner EKM share its secrets to developing more emotive email marketing campaigns to help drive sales. If you’re looking to take your email marketing campaigns to the next level and want to drive more engagement and action from your audience, then we’re going to be talking about a few different ways you can […]

Rheolau diwygiedig ar gyfer cadw pellter corfforol

Rheolau diwygiedig ar gyfer cadw pellter corfforol Prif flaenoriaeth Llywodraeth Cymru o hyd yw parhau i ddiogelu’r cyhoedd rhag y coronafeirws. I wneud hynny, rydym wedi gwneud newidiadau graddol a chall i’r gofynion a darparu eglurder i’r cyhoedd a busnesau ynghylch sut orau i reoli’r risgiau wrth i’r pandemig barhau. Fel rhan o hynny, hoffwn […]

Revised rules for physical distancing in Wales

Revised rules for physical distancing in Wales for retailers The continued protection of the public from coronavirus remains the top priority for the Welsh Government. To do this we have made gradual and step wise changes to requirements and to provide clarity to the public and businesses about how best to manage the risks as […]

A guide to risk assessments for retail businesses

Risk assessments; we’re told they have to be done for a retail business, but what are they for, what should they include and how often do they need to be done? Find out here.

Video: Mule Cycles & EKM

Skate Britain & Mule Cycles talk about how EKM’s Evolution Mode helped to improve their online shop. Get three months free and find out more.

Coronavirus: Are you ready for a second wave?

The second spike in Leicester has forced people to consider the possibility of other local – or national – lockdowns, should there be a second wave of the virus. Here, Bira’s CEO Andrew Goodacre asks ‘are you ready for a second wave?’.

100% increase in online orders from independent retailers

The coronavirus crisis has seen consumers flocking to online retailers and setting up their own online shops, find out what they found.

Bira CEO shares his thoughts on risk reduction

Andrew Goodacre focuses on how members can cut costs and reduce risk as part of their back to work plan.

Flexible Furlough Guidance

Recent changes to CJRS are hard to track and spread across different sections of the government website, so Bira Legal have summarised them for you here.

Contactless payments: Q&A

Whether you’re considering accepting contactless payments, or you already accept them, this Q&A covers off any remaining questions you and your staff have.

London transport briefing for retail business

This toolkit from TFL sets out their latest travel advice for retail businesses, as well as sharing some tips for planning to return to work.

Violence and aggression in the workplace

As an employer you should be able to show you have taken reasonable measures to protect yourself and your employees from acts of violence and aggression.

Times are a changing: reaching out and supporting people

Now more than ever retailers might need the helping hand of the government, their local communities and other small businesses.

Shop For Britain: an open letter from retailers to the public

Bira Supports the Daily Mirror’s Shop For Britain Campaign which was launched this week to appeal for people to back shops in their area. Retailers can sign an open letter to the public in support of the campaign and added publicity for your business. Take a look!

Safer Public Places – Urban Centres and Green Spaces

Advice on social distancing management for retailers on high streets and town centres to be aware of.

It’s all change: What you need to know about reopening changing rooms

Many retailers are preparing to open their doors for the first time on June 15, The Bira phone lines have been busy helping retailers ‘get it right’.

Credit scoring: How to maximise your own score

In this guide, we explore how credit scoring works, the problems associated with low credit scores and how to maximise the credit score for your business.

Drop Shipping 101

Here, we’ll explain what to be mindful of including next day delivery, high value products, profit margins, stock control, drop shipping and coronavirus.

Bira 5-Step Guide to Covid-Secure Reopening 

This short guide is designed to give you a simple overview of how to prepare for opening up your Covid-Secure retail business in five easy to understand steps.

The Importance of Multi-Channel Selling

Over the last few months, it has become apparent that this isn’t just something you should do when running a business, it is something you must do.

Things you can do now to increase the value of your business

Even if you have no intention of selling your business, now is the time to pivot your offerings and marketing if you want to adjust to the ‘new normal’.

Don’t fall for phoney phone calls

Yes, BT are moving away from their aging copper network, replacing it with the internet. But this is not the case yet so don’t fall for phoney phone calls!

Looking ahead – what we can learn from European retailers

As lockdown restrictions look set to ease, Bira has spoken to shop owners in Europe to find out the shape of the retail landscape, post Covid-19.

Keeping safe as lockdown eases

As the lockdown rules evolve, businesses are thinking about what needs to happen to start trading again. Bira looks at things you need to consider.

Re-Opening an Empty Building Checklist and Risk Assessment

Bira Legal have created a downloadable checklist that can be used when looking to re-open your business following its closure. Read more.

PPE from Bira Direct Suppliers

Bira direct suppliers have acted quickly to be able to provide you with important PPE to ensure you are equipped with the right resources to trade safely.

Apply for £3,000 worth of free advertising

Retail business owners can apply for the advertising package which will see their firm appear in The Daily Mail, Mail on Sunday, Metro News and I newspaper.

Working safely during coronavirus – advice for shops & branches

Understand how to work safely during the coronavirus (COVID-19) pandemic and how to continue or restart operations in line with Government advice.

Let’s get post lockdown ready!

After lockdown, businesses, customers and employees will be thinking how they can return and stay safe be it at work or out and about during leisure time.

Domestic abuse covid-19 campaign

The order to stay at home can cause anxiety for those who are experiencing or feel at risk of domestic abuse. There is never an excuse for domestic abuse. Find out more.

Financial support for furloughed employees

These unprecedented times cause new problems and as such the Rainy Day Trust are responding to meet those changes with their Covid-19 Support Package.

Add your name to petition for fairer support

Bira members are invited to add their signatures to a petition to improve support for directors or shareholders of small companies. Complete the petition.

The Great British NHS Quiz

Now is the time to remain visible to your customers and your community, so please join us in supporting the NHS with this uplifting quiz.

Your coronavirus questions answered

Answers to your most recent questions surrounding the coronavirus and the impact on you as a small business.

Business interruption insurance

Business interruption insurance is a retrospective cover that may provide some interim payment towards costs for businesses. Complete this survey.

How to bring a friendly community feel to your online shop

The current worldwide circumstance has certainly had an effect on many aspects of our lives. Find out how to bring a community feel back to your business.

Ellis Whittam Coronavirus Advice Hub

Bira’s approved service partner for Employment Law, HR and Health & Safety advice and guidance Ellis Whittam is now providing a Coronavirus Advice Hub for retailers to offer a single source of regularly updated guidance so that you can take decisive action, minimise disruption, and keep people safe.

Life after lockdown by Andrew Goodacre, Bira CEO

Primarily, we must accept that going ‘back to normal’ is not an option. The way Covid-19 has disrupted our daily lives and businesses in all sectors, suggests that a ‘new normal’ is being established. Read more.

Member Magazine: March – June 2020

Issue 30 of the Bira Member Magazine March-June 2020.
Bira’s new coronavirus hub will help guide retailers, says CEO Andrew Goodacre.

Furlough template letter

Employers looking to furlough staff as a result of the Covid-19 outbreak must do so through a written agreement. Find advice and support here.

What are your coronavirus-related questions?

Send us questions you have about the coronavirus and your business and we’ll aim to get an answer for you and share it with the wider industry too.

Claim for wages through CJRS

Applications are now open to claim for 80% of your employee’s wages plus any employer National Insurance and pension contributions.

Importance of being mindful

Clarity, openness and a culture of support reduces the risk of stress as well as self-care and virtually connecting with others. Read more.

The Big Support Campaign

Small businesses can be supported through this crisis and can be offered hope and a future for themselves, their families and their staff.

COVID-19: what it means for your pension

In the circumstances, it’s understandable to be concerned about your investments but we would recommend that pension savers remain calm.

Britain finding solace in ‘strangely satisfying’ DIY

Seven out of ten people in the UK feel the next three months is a good time to start a new DIY project, according to new research.

Policing brief in response to coronavirus Government legislation

COVID-19 regulations provide powers to a relevant person to require the closure of premises and businesses and restrict movement and gatherings. Read more.

Bira Insurance – Coronavirus FAQ’s

The Bira Insurance team have put together some facts to answer the most frequently asked questions about policy cover in relation to COVID-19. Read more.

Crime Prevention advice for empty commercial premises

The Coronavirus has necessitated businesses close across the UK leaving many empty buildings. Read more on crime prevention for empty premises.

Improve your online customers’ experience

Looking to improve customer experience on your ecommerce site? Bira’s multi-channel selling platform partner EKM, shares some top tips on how to do this. During a webinar organised by EKM, Sam Smith, UK account manager at Doofinder explained how to improve the customer experience on your ecommerce site using intelligent search and other onsite strategies. […]

How to create action driven and emotive email marketing campaigns

Bira’s ecommerce partner EKM share its secrets to developing more emotive email marketing campaigns to help drive sales. If you’re looking to take your email marketing campaigns to the next level and want to drive more engagement and action from your audience, then we’re going to be talking about a few different ways you can […]

Rheolau diwygiedig ar gyfer cadw pellter corfforol

Rheolau diwygiedig ar gyfer cadw pellter corfforol Prif flaenoriaeth Llywodraeth Cymru o hyd yw parhau i ddiogelu’r cyhoedd rhag y coronafeirws. I wneud hynny, rydym wedi gwneud newidiadau graddol a chall i’r gofynion a darparu eglurder i’r cyhoedd a busnesau ynghylch sut orau i reoli’r risgiau wrth i’r pandemig barhau. Fel rhan o hynny, hoffwn […]

Revised rules for physical distancing in Wales

Revised rules for physical distancing in Wales for retailers The continued protection of the public from coronavirus remains the top priority for the Welsh Government. To do this we have made gradual and step wise changes to requirements and to provide clarity to the public and businesses about how best to manage the risks as […]

A guide to risk assessments for retail businesses

Risk assessments; we’re told they have to be done for a retail business, but what are they for, what should they include and how often do they need to be done? Find out here.

Coronavirus: Are you ready for a second wave?

The second spike in Leicester has forced people to consider the possibility of other local – or national – lockdowns, should there be a second wave of the virus. Here, Bira’s CEO Andrew Goodacre asks ‘are you ready for a second wave?’.

100% increase in online orders from independent retailers

The coronavirus crisis has seen consumers flocking to online retailers and setting up their own online shops, find out what they found.

Flexible Furlough Guidance

Recent changes to CJRS are hard to track and spread across different sections of the government website, so Bira Legal have summarised them for you here.

Bira CEO shares his thoughts on risk reduction

Andrew Goodacre focuses on how members can cut costs and reduce risk as part of their back to work plan.

Contactless payments: Q&A

Whether you’re considering accepting contactless payments, or you already accept them, this Q&A covers off any remaining questions you and your staff have.

London transport briefing for retail business

This toolkit from TFL sets out their latest travel advice for retail businesses, as well as sharing some tips for planning to return to work.

Violence and aggression in the workplace

As an employer you should be able to show you have taken reasonable measures to protect yourself and your employees from acts of violence and aggression.

Shop For Britain: an open letter from retailers to the public

Bira Supports the Daily Mirror’s Shop For Britain Campaign which was launched this week to appeal for people to back shops in their area. Retailers can sign an open letter to the public in support of the campaign and added publicity for your business. Take a look!

Safer Public Places – Urban Centres and Green Spaces

Advice on social distancing management for retailers on high streets and town centres to be aware of.

Times are a changing: reaching out and supporting people

Now more than ever retailers might need the helping hand of the government, their local communities and other small businesses.

It’s all change: What you need to know about reopening changing rooms

Many retailers are preparing to open their doors for the first time on June 15, The Bira phone lines have been busy helping retailers ‘get it right’.

Credit scoring: How to maximise your own score

In this guide, we explore how credit scoring works, the problems associated with low credit scores and how to maximise the credit score for your business.

Drop Shipping 101

Here, we’ll explain what to be mindful of including next day delivery, high value products, profit margins, stock control, drop shipping and coronavirus.

Bira 5-Step Guide to Covid-Secure Reopening 

This short guide is designed to give you a simple overview of how to prepare for opening up your Covid-Secure retail business in five easy to understand steps.

The Importance of Multi-Channel Selling

Over the last few months, it has become apparent that this isn’t just something you should do when running a business, it is something you must do.

Things you can do now to increase the value of your business

Even if you have no intention of selling your business, now is the time to pivot your offerings and marketing if you want to adjust to the ‘new normal’.

Don’t fall for phoney phone calls

Yes, BT are moving away from their aging copper network, replacing it with the internet. But this is not the case yet so don’t fall for phoney phone calls!

Looking ahead – what we can learn from European retailers

As lockdown restrictions look set to ease, Bira has spoken to shop owners in Europe to find out the shape of the retail landscape, post Covid-19.

Keeping safe as lockdown eases

As the lockdown rules evolve, businesses are thinking about what needs to happen to start trading again. Bira looks at things you need to consider.

PPE from Bira Direct Suppliers

Bira direct suppliers have acted quickly to be able to provide you with important PPE to ensure you are equipped with the right resources to trade safely.

Apply for £3,000 worth of free advertising

Retail business owners can apply for the advertising package which will see their firm appear in The Daily Mail, Mail on Sunday, Metro News and I newspaper.

Working safely during coronavirus – advice for shops & branches

Understand how to work safely during the coronavirus (COVID-19) pandemic and how to continue or restart operations in line with Government advice.

Let’s get post lockdown ready!

After lockdown, businesses, customers and employees will be thinking how they can return and stay safe be it at work or out and about during leisure time.

Domestic abuse covid-19 campaign

The order to stay at home can cause anxiety for those who are experiencing or feel at risk of domestic abuse. There is never an excuse for domestic abuse. Find out more.

Financial support for furloughed employees

These unprecedented times cause new problems and as such the Rainy Day Trust are responding to meet those changes with their Covid-19 Support Package.

Add your name to petition for fairer support

Bira members are invited to add their signatures to a petition to improve support for directors or shareholders of small companies. Complete the petition.

The Great British NHS Quiz

Now is the time to remain visible to your customers and your community, so please join us in supporting the NHS with this uplifting quiz.

Business interruption insurance

Business interruption insurance is a retrospective cover that may provide some interim payment towards costs for businesses. Complete this survey.

Your coronavirus questions answered

Answers to your most recent questions surrounding the coronavirus and the impact on you as a small business.

How to bring a friendly community feel to your online shop

The current worldwide circumstance has certainly had an effect on many aspects of our lives. Find out how to bring a community feel back to your business.

Ellis Whittam Coronavirus Advice Hub

Bira’s approved service partner for Employment Law, HR and Health & Safety advice and guidance Ellis Whittam is now providing a Coronavirus Advice Hub for retailers to offer a single source of regularly updated guidance so that you can take decisive action, minimise disruption, and keep people safe.

Re-Opening an Empty Building Checklist and Risk Assessment

Bira Legal have created a downloadable checklist that can be used when looking to re-open your business following its closure. Read more.

Life after lockdown by Andrew Goodacre, Bira CEO

Primarily, we must accept that going ‘back to normal’ is not an option. The way Covid-19 has disrupted our daily lives and businesses in all sectors, suggests that a ‘new normal’ is being established. Read more.

What are your coronavirus-related questions?

Send us questions you have about the coronavirus and your business and we’ll aim to get an answer for you and share it with the wider industry too.

Furlough template letter

Employers looking to furlough staff as a result of the Covid-19 outbreak must do so through a written agreement. Find advice and support here.

Claim for wages through CJRS

Applications are now open to claim for 80% of your employee’s wages plus any employer National Insurance and pension contributions.

Importance of being mindful

Clarity, openness and a culture of support reduces the risk of stress as well as self-care and virtually connecting with others. Read more.

The Big Support Campaign

Small businesses can be supported through this crisis and can be offered hope and a future for themselves, their families and their staff.

COVID-19: what it means for your pension

In the circumstances, it’s understandable to be concerned about your investments but we would recommend that pension savers remain calm.

Britain finding solace in ‘strangely satisfying’ DIY

Seven out of ten people in the UK feel the next three months is a good time to start a new DIY project, according to new research.

Policing brief in response to coronavirus Government legislation

COVID-19 regulations provide powers to a relevant person to require the closure of premises and businesses and restrict movement and gatherings. Read more.

Bira Insurance – Coronavirus FAQ’s

The Bira Insurance team have put together some facts to answer the most frequently asked questions about policy cover in relation to COVID-19. Read more.

Crime Prevention advice for empty commercial premises

The Coronavirus has necessitated businesses close across the UK leaving many empty buildings. Read more on crime prevention for empty premises.

Why engaging on social media is more important than scheduling

Social media advice and examples for producing engaging social media content for your business during the uncertain times of the Coronavirus pandemic.

Full guidance on staying at home and away from others

The single most important action we can all take, in fighting Coronavirus, is to stay at home where possible to protect the NHS and save lives. Read more.

Transporting goods between the UK and EU in a no-deal Brexit

Download this handy guide if you need to transport your goods to the EU post-Brexit. Hauliers and commercial drivers will need the correct documentation to travel to, from or through the EU if the UK leaves without a deal.

Importing and exporting post-Brexit

Get all the information you need about EORI numbers for importing and exporting goods post-Brexit.  

Recruiting new staff

A well-thought-out recruitment process will help you to fill the position with the best possible candidate, support business objectives and avoid any legal pitfalls. Ellis Whittam, the providers of the Bira Legal service have provided a nine-step checklist to guide you through the recruitment process.

Accept payments on the go with Mobile Pay

In-store or on-the-go, get paid fast with the powerful mobile point of sale app and card reader, from Bira’s preferred Card Processing service provider, Global Payments.

Hints and tips for protecting your business against fraud

Fraudsters have many ways of targeting businesses, whether anonymously online, posing as a customer or in your employment. This guide aims to provide you with some popular hints and tips for identifying potential fraud to help you protect your business.

How to look after your mental health

Bira are proud supporters of Mental Health Foundation who help drive conversations on mental health and body image to create lasting change. Here’s some advice from the Mental Health Foundation on how to look after you and your colleagues’ mental health.

Your step-by-step guide to the Payment Card Industry Data Security Standard (PCI DSS) Process

Your step-by-step guide to the Payment Card Industry Data Security Standard (PCI DSS) Process provided by Bira’s chosen Card Processing provider, Global Payments.

Making Tax Digital – A bitesize guide for business

Making Tax Digital begins in April. This useful, bite-size guide for business will explain everything you need to know.

Your online retail guide

Not only has e-commerce completely shifted how consumers’ shop, the online world is now having a transformative impact on the in-store physical retail experience. Find out how you can start creating meaningful moments across your businesses digital journey.

Managing paternity leave in your business

You may think that every expectant father is entitled to time off, but in fact there are a number of eligibility conditions that need to be fulfilled.

bira’s Business Rates Manifesto

A simpler, standard rateable allowance to help independent retail businesses. Read bira’s Business Rates Manifesto, which has been presented to MP’s here.

Home Office Serious Violence Strategy

The Home Office will today (Monday 9 April) launch the Serious Violence Strategy, which will set out the Government’s response to the recent increase in knife crime, gun crime and homicide.

Cyber Aware’s new Perception Gap Report

This innovative new report evidences the misconceptions the public have towards cyber security, compared to the reality of the threat – a perceptions gap which is eroding our resilience to cyber criminals.

Withdrawing the paper £10 note – FAQ’s

The last day to use your paper £10 notes is 1 March 2018. The Bank of England answers your frequently asked questions regarding the withdrawal in this factsheet.

Navigating the financial landscape

Financial planning responds to seasonal changes. Wren Sterling offers insight on how to navigate the financial landscape.

SMEs and Cyber Attacks: What you need to know

Only 1 in 4 small businesses are prepared for a cyber attack. Prevent your business from being hindered by a cyber attack by managing business risks. Source: Towergate Insurance

The definitive guide to mobile marketing and alerts

We are increasingly becoming a mobile-first society. Here, Text Local brings to you the definitive guide to mobile marketing for your business.

Your guide to the General Data Protection Regulation

The way in which personal data is used and protected is set to change in May 2018.

Business Rates Manifesto

Your guide to selling and using chemical products

Your guide to carrying cash

Your guide to taking a lease

Your guide to partnerships and limited companies

Your guide to Business Names

Video: Mule Cycles & EKM

Skate Britain & Mule Cycles talk about how EKM’s Evolution Mode helped to improve their online shop. Get three months free and find out more.

Help make Christmas 2019 one to remember.

Help make Christmas 2019 one to remember. Join the campaign to get Britain shopping local. Last year Visa ran a successful marketing campaign, which turned the spotlight on over 100 independent retailers from Dundee to Southampton, from big cities to small towns, toy sellers and bakers to florists and butchers. These passionate shop-owners became stars […]

Justifying discrimination

Receiving a discrimination claim can be a real concern for employers but when it happens it’s essential that your actions are justifiable. Find out more.

Northumbria Pets

Northumbria Pets first came across bira in 2006 at a trade show event and has been a member ever since, taking advantage of bira direct’s pre-negotiated terms and discounts with suppliers.

Advance Performance

Sam Hale of Advance Performance discusses her business journey which started 18 years ago from a back bedroom at home. The ‘running store for everyone’ is now based in both Peterborough and Cambridge and prides itself on offering a high customer service which cannot be delivered by an online-only retail store.

A recipe for bags load of energy

Ever wondered how you could get bags load of energy? National Association of Health Stores (NAHS) explains how to make the most from items you can find at your local independent Health Store.

How to login to the Member Dashboard

A step-by-step guide on how to login to the Member Dashboard, available to bira members. Unlock member-only service information, resources, bira member magazines and exclusive content today.

How to use bira direct Invoice Manager

It’s now easier to keep all of your invoices in one place. Here’s a step-by-step guide on how to us bira direct Invoice Manager, available to all bira members.

Your guide to updating your supplier page

A step-by-step video tutorial on how to edit your bira direct supplier page.

Toolshop

Meet Vin Vara – Bira’s formal National President and independent hardware business owner of the Tool Shop Group.

Glasswells

Member testimonial

Rachel Riley

Member testimonial

Lords

Member testimonial

Coes

Member testimonial