Increase sales through customer service
Here’s our top five tips on delivering great customer service to make sure you and your team build sales through service.
A quick and easy guide to Click and Collect for retailers
A simple guide on offering Click and Collect or curb side pick up for retailers, even if you don't have an ecommerce website.
A Guide to Black Friday & Cyber Monday sales for independent retailers
How to navigate Black Friday and Cyber Monday trading as an Independent retailer without competing with large multiples.
Changing employment contracts - Our key FAQ's
With the busy winter season fast approaching, retailers may have to make further adaptations to their working practices in order to weather the storm.
Smarter Payments: A simple guide to accepting card payments
As an independent retail business, offering card payments could create an opportunity to increase average transaction values and sales. Find out more.
Should I be selling online? A simple guide to ecommerce
Find out which ecommerce platform is the most suitable for your retail business with Bira's simple guide to ecommerce.
Small Stuff, big ambitions
Small Stuff is a delightfully dinky shop selling eco-conscious clothes, toys and gifts. Read our member's story.
Health & Safety Guide: Cleaning Activities in the Retail Sector
This brief guide is intended to help you understand what you are required to do as a minimum to ensure the safety of your employees.