Guide to Workplace Conflict

The British Independent Retailers Association (Bira) is pleased to announce the release of a brand-new Guide to Workplace Conflict, developed by Worknest, a leading provider of employment law and HR solutions. This comprehensive guide offers expert advice on effectively managing workplace conflict, helping retailers maintain a harmonious and productive work environment.

Workplace conflict can have a significant negative impact on businesses, leading to decreased productivity, increased turnover, and even legal disputes. Bira Legal's Guide to Workplace Conflict provides retailers with the knowledge and tools they need to prevent and resolve conflict effectively.

Key takeaways from the guide:

• Common sources of conflict: Understand the underlying causes of workplace conflict to identify and address potential issues early on.
• Defusing complaints informally: Learn techniques for effectively addressing complaints informally, potentially resolving issues without resorting to a formal grievance process.
• Navigating the formal grievance process: Gain insights into streamlining the formal grievance process to minimise disruption to the workplace.
• Handling common conflict ‘personas’: Receive specific advice on dealing with five common conflict ‘personas’, including Nick the Novice Manager, Dave the Deflector, and Molly the Melodramatic Moaner.

Bira Legal encourages all members to download the Guide to Workplace Conflict and equip themselves with the knowledge and skills to manage conflict effectively.