Worried about negative reviews damaging your business? Think again.
In this episode, discover how you can turn customer feedback into your secret weapon for growth. Host Claire Leigh speaks with Alicia Skubick, Chief Customer Officer at Trustpilot, and Andrew Goodacre, CEO of Bira, about why embracing reviews - good and bad - can transform your business.
Learn how one wedding dress shop increased sales by 50% after acting on customer feedback, and how a hardware store launched a profitable new service based on a negative review.
You'll discover practical tips on encouraging reviews, responding to criticism professionally, and using feedback to spot blind spots in your business. Plus, find out why 80% of consumers are influenced by reviews and how authentic responses build stronger customer relationships than perfect ratings.
Don't fear the feedback - use it to build a better business.
You can watch the full podcast above, or listen/watch on your preferred platform linked below.
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High Street Matters Podcast
High Street Matters will discuss crucial subjects such as consumer trends, relevant government legislation, business rates, parking and staffing, providing top tips to help to help businesses stay ahead of the retail curve.
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