Self-checkout kiosks have become a familiar sight in supermarkets, with this widely adopted technology promising shorter queues and greater convenience for customers. Retailers beyond the grocery sector have also embraced self-checkout, enabling them to cut costs and reallocate staff, traditionally stationed at tills, to areas like customer service.
However, public sentiment towards self-checkout is turning sour, with the technology being blamed for various problems in the retail industry, including a rise in theft. The repeated message of 'Unexpected item in the bagging area' has also become a frequent source of frustration for shoppers, who are increasingly irritated by the need for human intervention to complete their purchases.
As a result, more and more retailers, including Walmart and UK drinks retailer Booths, are reportedly returning to staffed tills, switching off self-checkout terminals, or removing them altogether.
In this webinar, industry leaders explored the future of self-checkout and how retailers can make the technology work effectively for everyone.
Read related resources
Read more-
Government guidance for small businesses on fake reviews
CMA reviews reveal gaps in how businesses handle fake reviews. Retailers should be mindful to meet compliance and avoid enforcement.
-
Your first 5 posts for your Instagram business page – getting started on social media
Plan your first Instagram posts with confidence — a simple guide for independent retailers to get started and connect with customers.
-
Dropshipping 101 | A quick look at the basics of selling without the hassle of stock
We've put together an at-a-glance, practical guide on what dropshipping is, the benefits, and the potential drawbacks to consider.
-
Your first 5 posts for your business' Facebook page – how to get started
Setting up your business’ Facebook page is the key initial step in getting your business on social media. But once your page is live, what should you post?