Maddocks
Profile
Maddocks is a globally recognised wholesale distribution company based in Cardiff, UK, established in 1957. We specialise in supplying spare parts for domestic appliances, as well as commercial and industrial vacuum cleaning equipment, parts, and accessories.
Led by the great-grandson of our founder, Maddocks remains a family-owned and operated business, ensuring a personal touch in all our dealings. Our commitment to our customers and suppliers is unwavering, placing them at the core of everything we do. Over the decades, we have grown to become one of the UK’s leading distributors of high-quality spare parts.
Our journey began as a service company focused on repairing household appliances, and while we've evolved into a large-scale distributor, we’ve never lost sight of our customers’ needs. With over 65 years of experience, Maddocks offers unmatched expertise, ensuring that you receive the best, most comprehensive service from a company dedicated to quality and excellence.
Our Philosophy
At Maddocks, our mission is to help our customers’ businesses thrive by fostering dependable, consistent, and long-term relationships. We are committed to delivering an unparalleled level of service through the following six guiding principles:
- Trust: We strive to earn and maintain the confidence our customers place in us.
- Price: We guarantee competitive pricing, always striving to offer the best value.
- Quality: We consistently deliver top-quality parts from rigorously vetted suppliers.
- Value: We aim to exceed customer expectations in every transaction.
- Speed: We prioritise delivering solutions quickly and efficiently.
- Integrity: We conduct business with honesty, transparency, and sincerity.
At Maddocks, we believe in more than just selling parts; we strive for excellence in every aspect of our business, from operations to customer service. As a family-run company, our trading partners benefit from a personalised approach. Every customer is assigned a dedicated, knowledgeable account manager committed to building a strong, lasting business relationship.
We are dedicated to serving our trade customers, providing the confidence you need to trust Maddocks as your preferred supplier.
Products
Expertise and Capability
With over 65 years of experience in the spare parts and accessories market, Maddocks has cultivated extensive knowledge and a deep understanding of why using the perfect part is crucial. While we distribute original manufacturer parts and accessories, we have leveraged our decades of expertise to develop and produce our own line of compatible parts and accessories for a wide range of appliance applications, a practice we’ve perfected over the last 20 years.
Maddocks operates within a global network, trading with over 100 leading appliance manufacturers. We have established successful partnerships with major production facilities worldwide. Each of our suppliers undergoes a rigorous vetting process, often including personal inspections by our team to ensure their production standards and in-house expertise meet the high expectations of our customers.
Our distribution and production capabilities cover a broad spectrum of appliances, including:
- Floorcare: Vacuum cleaners, floor cleaning machines
- Laundry & Dishwasher: Washing machines, washer dryers, tumble dryers, dishwashers
- Cooking: Cookers, hobs, cooker hood extractors
- Refrigeration: Fridges, freezers
- Small Domestic Household Appliances: Coffee machines, kettles, air fryers
- Lawn & Garden Appliances: Lawn mowers, strimmers
This comprehensive range underscores our commitment to delivering reliable, high-quality solutions across the appliance industry.
Maddocks is ISO9001 and ISO14001 certified.
This, along with our long-held experience and reputation within the spare parts market, gives our customers absolute confidence. Our component design, CNC machining services, rapid injection moulding, rapid prototype service and low-volume production capability ensure we deliver the perfect part quickly and affordably.
Product can be supplied bulk loose for production or we can add value by arranging to pack product in retail packaging. Product can also be supplied according to our customers’ individual specification.
To find out more, talk to one of our technical managers
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