Strong Customer Authentication (SCA): What a shop needs to know

With contactless payments and online purchasing becoming a prevailing method of payment on the high street and the web, keeping up with anti-fraud measures such as SCA is vital for independent shops of all sizes...

How to get more reviews for your shop through staff upselling

Read some tips on how to encourage customers to leave reviews on platforms like Google, Trustpilot, and social media

Can you help shape the future of workforce skills?

The consultation aims to assess whether 162 of the National Occupational Standards are fit for purpose or require updating. We are asking for a wide range of employers and stakeholders to give us their feedback.

Protecting your retail business against shop theft

A handy, at-a-glance list of essential steps that can help retailers avoid damaging and costly thefts, or in the worst case scenario, boost the chances of recovering what was stolen…